Terms & Conditions

Last Updated: July 9, 2026

Welcome to Aventra Foods India. These Terms & Conditions govern your access to and use of our website, products, and services. By using our website or placing an order, you agree to comply with these Terms & Conditions.

1. About Us

Aventra Foods India is a food company specializing in fresh-cut vegetables, healthy salads, smoothies, healthy bites, spices, and other food products. We are committed to delivering fresh, hygienically prepared, and high-quality products to our customers.

2. Acceptance of Terms

By accessing our website, browsing our products, or placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these terms, please do not use our website or services.

3. Products

  • All products are subject to availability.

  • Product images are for illustration purposes only.

  • Actual product appearance, weight, and packaging may vary slightly.

  • We reserve the right to modify, discontinue, or replace products without prior notice.

4. Pricing

  • All prices are displayed in Indian Rupees (₹).

  • Prices include applicable taxes unless otherwise stated.

  • Promotional offers and discounts may be changed or withdrawn without prior notice.

  • Delivery charges, if applicable, will be shown during checkout.

5. Orders

After placing an order, you will receive an order confirmation.

Aventra Foods India reserves the right to:

  • Accept or reject any order.

  • Cancel orders due to product unavailability.

  • Cancel orders due to pricing errors.

  • Cancel suspected fraudulent transactions.

  • Limit quantities purchased.

If payment has already been received for a cancelled order, the amount will be refunded according to our Refund Policy.

6. Payments

We accept secure online payment methods available during checkout.

Customers are responsible for ensuring that payment information provided is accurate and authorized.

7. Delivery

Delivery times are estimates and may vary due to:

  • Weather conditions

  • Traffic

  • Public holidays

  • Operational delays

  • High order volumes

Customers should provide accurate delivery information.

Aventra Foods India is not responsible for delays caused by incorrect delivery details.

8. Cancellation Policy

Orders may only be cancelled before preparation begins.

Once food preparation has started, cancellation requests may not be accepted because the products are fresh and perishable.

9. Refund Policy

Refunds may be provided only when:

  • Incorrect products are delivered.

  • Products are damaged during delivery.

  • Products are missing from the order.

  • Delivery cannot be completed due to our fault.

Refund requests should be submitted within 24 hours of delivery along with supporting photographs, where applicable.

Approved refunds will be processed through the original payment method within the applicable processing period.

10. Food Safety

Our products are prepared following strict hygiene and food safety practices.

Customers should:

  • Refrigerate products where required.

  • Consume products before the recommended expiry date.

  • Follow storage instructions provided on the packaging.

Aventra Foods India is not responsible for improper storage after delivery.

11. Allergens

Some products may contain or come into contact with:

  • Milk

  • Eggs

  • Nuts

  • Soy

  • Wheat

  • Sesame

  • Mustard

  • Other common allergens

Customers with food allergies should review product information carefully before placing an order.

12. User Responsibilities

You agree to:

  • Provide accurate information.

  • Not misuse the website.

  • Not interfere with website security.

  • Not upload malicious software or harmful content.

  • Not use the website for unlawful purposes.

13. Intellectual Property

All website content, including:

  • Logos

  • Brand name

  • Images

  • Product descriptions

  • Graphics

  • Videos

  • Designs

  • Text

belongs to Aventra Foods India and may not be copied, reproduced, or distributed without written permission.

14. Limitation of Liability

To the maximum extent permitted by law, Aventra Foods India shall not be liable for:

  • Indirect damages

  • Consequential losses

  • Business interruption

  • Loss of profits

  • Website downtime

  • Delays caused by third-party delivery partners

Our total liability shall not exceed the value of the order placed.

15. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in that policy.

16. Third-Party Services

Our website may contain links to third-party websites or payment providers.

We are not responsible for the content, security, or practices of third-party websites.

17. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.

Any changes will become effective immediately upon publication on this website.

Customers are encouraged to review this page periodically.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts in Kerala, India.

19. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Aventra Foods India

Email: support@aventrafoods.in

Phone: +91 XXXXXXXXXX

Business Hours:
Monday – Saturday
9:30 AM – 7:00 PM